1. GENERAL TERMS
The Website www.mediastrom.com is the online store, which is the electronic presence of the company with the name “ATHENIAN MATTRESS COMPANY SA” and the distinctive title “MEDIA STROM” (Tax Identification Number 094141091, Tax Office of ATHENS, No. 371000). The headquarters of the company, which will henceforth be called Media Strom, is located in Markopoulo, Mesogaia, Attica (Olympic Shooting Street), tel: 210-3482900, Fax: 210-3482899, e-mail: email@example.com
This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
2. USER RESPONSIBILITY
Users of www.mediastrom.com acknowledge that they will not use the Media Strom Website to post, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or infringing. of someone else’s privacy. In addition, individuals accept that the products they order through the online store www.mediastrom.com are intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Except as expressly stated (copyrights of third parties, affiliates and suppliers), all content on the Website, including images, text and audiovisual material, graphics, photographs, drawings, texts, services and products are the intellectual property of and are protected by Media Strom the relevant provisions of Greek law, European law and international conventions. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without our written permission. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or for commercial or other purposes is permitted only with the prior written permission of Media Strom. The names, images, logos, insignia, texts and audiovisual material representing Media Strom and / or its online store www.mediastrom.com and / or third parties contracted to them and their products or services, are exclusive marks and trademarks of Media Strom and / or www.mediastrom.com and / or third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the website www.mediastrom.com and in the online store of Media Strom should in no way be construed as a transfer or assignment of their license or right of use.
4. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store (www.mediastrom.com) of Media Strom and to place orders for the company’s products, the customer will be required to disclose some personal information. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case payment by invoice has been selected), the number of a contact telephone number, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
Credit card details are not stored in the company’s storage media during the transaction but are entered directly into the secure environment of the partner company (Euronet) that has undertaken the routing of the cards.
Any personal data that you declare anywhere on the pages and services of the website of www.mediastrom.com, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N 2472/97 on the protection against the processing of personal data, as in force from time to time. The online store www.mediastrom.com operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.mediastrom.com, which are deleted after the expiration in any way of the transaction. The personal data you declare in the online store www.mediastrom.com is used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. Www.mediastrom.com makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary cases, (iii) for new or alternative products offered by www.mediastrom.com (iv) special offers from www.mediastrom.com, (v) offers and news from Media Strom (vi) competition draw. You have the opportunity to choose whether or not you want to receive such communications from www.mediastrom.com by sending your request via e-mail to the email address firstname.lastname@example.org
Your registration of your personal data means that you consent to the use of this data by the employees of Media Strom for the reasons mentioned above.
The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997. If you have not yet reached adulthood before deciding whether or not you accept these terms and conditions you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you give your consent to these terms and conditions.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for authenticating websites to web users and for encrypting data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during their transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
In addition, personal security is the password you give when you become a member of www.mediastrom.com. In order to present any of your personal information, the username and password must first be given. For this reason, you need to keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company (ALPHA BANK & NATIONAL BANK) that has undertaken the routing of the cards.
All payments made using the card are processed through the electronic payment platform “Alpha e-Commerce” of Alpha Bank and the National Bank and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
All transactions you make through www.mediastrom.com are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
7. THE PRODUCTS SOLD
The products available through the online store www.mediastrom.com, are made to order by consumers. The features and other details of the products sold are available and you can be informed by following the search instructions listed on our websites and by “clicking” on the name of the respective product.
8. PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store www.mediastrom.com are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994, as in force in other applicable Greek and Community legislation.
You have the possibility of concluding a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (unless you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to demand the return by the supervisor or guardian of any orders, which will be made by legally incompetent persons.
9. ORDERING THROUGH THE ONLINE STORE
9.1 ORDER CONDITIONS
To place an order in the online store www.mediastrom.com you need:
• The completion of the special form with the necessary information for the conclusion of the sales contract.
On all pages of the online store www.mediastrom.com and next to each product available for purchase, there is a button
ADD TO CART
Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, choose from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the “Shopping Cart” button at the top right of your screen.
You do not have to be a member of www.mediastrom.com to order, but our advice is to become a member of www.mediastrom.com, as the whole process will be much easier in any future use of the online store. Fill in the form of your e-mail and the password you stated during your registration and login to the membership area.
If you are not a member, press the button to create a new account. Fill in an active email account on the new member registration form. The e-mail that you will declare must exist because all our communication will be done through the e-mail that you have stated during your registration.
Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.
9.2 ORDER PROCEDURE
The order is completed in 4 steps.
LOGIN / REGISTRATION – In the first step you will be asked to login if you are already a registered member or to make a new registration. You are also given the opportunity to make purchases as a regular visitor without necessarily becoming a member, but entering all the necessary information to complete your order.
METHODS OF PAYMENT & RECEIPT – In the 2nd step you will be asked to enter the information regarding the shipping details of the order as well as to select the Payment Method and method of delivery.
You will be asked for the Postal Code of the destination address of your purchases, as well as the desired shipping method, in order to accurately calculate the shipping cost.
At this point we give you the opportunity to choose the place of receipt of your order, by choosing between “your home” or the “agency” of the cooperating transport company in your area (where there is this possibility). This is necessary before we move on to the next step. After calculating the transport cost, press the NEXT STEP button.
Here you can choose to pay with 1) Credit card, 2) Deposit in a bank account (the option will show you the available accounts) or 3) via PayPal. You will also be asked to enter a discount code if you have, as well as if you wish to receive the corporate newsletter and add any comment you wish to your order.
ORDER COMPLETION – In the 4th step you complete your order. Depending on the payment method you choose, the corresponding form “loads” you. To complete the order, you will enter the details depending on the method of payment. In case of payment by Credit Card, you will go to the corresponding bank account, in case of payment by Paypal you will go to the Paypal environment and in case of bank deposit you will be informed that your order has been completed.
9.3 ORDER CONFIRMATION / UPDATE
The consumer is informed through the website by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the payment method, the delivery date, the duration.
Upon sending the order form, the consumer receives electronically a copy of the order at the e-mail address stated during the registration of his order, which includes a detailed description of the goods of the order and a unique code, with which will be able to monitor the progress and development of his order (in case he is a member).
9.4 COMPLETION OF ORDER
When your order is completed, the following message (example) is displayed:
YOUR ORDER IS COMPLETED
Your order has been completed. Please see details below.
Order number: XXXX XXXX XXXXX
In the email you stated during your registration, you have been sent an automated email (email) with all the details of your order that were on the previous page (please check your email).
9.5 METHODS OF PAYMENT
For the convenience and service of all those who wish to buy from the online store of our company, www.mediastrom.com has the following payment methods:
9.5.1 Debit your credit or debit card. The card is charged on the day of the start of the shipping process, except for products that are manufactured according to consumer specifications or are clearly personalized, for which the credit card is charged immediately after the confirmation of your order. The online store www.mediastrom.com has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. You are also able to pay interest-free installments based on current commercial policy. By choosing the specific payment method, you will be transferred to a secure transaction environment of the partner company that has undertaken the routing of Alpha Bank & National Bank cards, where you will be asked for all the details of your card.
126.96.36.199 It is important to provide a contact telephone number and a valid e-mail address.
188.8.131.52 In case your credit card is not approved by your bank, the company reserves the right to cancel your order.
184.108.40.206 In case of payment by credit card, the holder of the credit card or a person specially authorized by him is required to be present during the delivery of the products.
9.5.2. Deposit to a bank account in one of the following accounts:
Account Number: 5034-029557-853
Account Number: 142002320000147
IBAN: GR52 0140 1420 1420 0232 0000 147
Account Number: 0026.0108.73.0200031727
IBAN: GR 5502601080000730200031727
Account Number: 14547013053
IBAN: GR 0401101450000014547013053
Your order will be on hold and will be processed when we confirm that the amount has been deposited. To facilitate the process, please send us a copy of the deposit in which you must have stated your order number and name, to the email address email@example.com. If you can not send us the receipt, please send us an e-mail with the date of deposit, deposit bank, deposit number, order number, your name and a contact phone number to the above email address. In case of no deposit within 2 days your order will be canceled.
9.5.3 Via the secure online payment service of PayPal.
9.5.4 The prices listed on www.mediastrom.com include VAT. 24%.
10. SHIPMENT OF PRODUCTS
For all your purchases over 400 euros you do not have any shipping costs.
The deliveries of the products are made only within the physical limits of Greece through the cooperating transport company (and its collaborators).
Shipping costs are calculated depending on the postal code (PC) of the area, the amount of the order and the order pieces of the shipment.
The consumer is not obliged to pay if he does not receive the legal document (receipt, invoice).
11. RETURNS / CHANGES / CANCELLATIONS
11.1. Returns policy
The terms and conditions described in this policy apply to all products purchased from Media Strom’s online store in Greece online at www.mediastrom.com.
11.2. Order cancellation
When you place your order through the online store www.mediastrom.com, you have the option to cancel your order within the same day you placed the order.
11.3. Withdrawal and return of products due to change of opinion
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive the products. In this case, only the direct cost of returning the products is borne by you.
Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal may not be exercised for goods manufactured to the specifications of the consumer or clearly individualized for the specific consumer. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing. If you cannot return the products you have purchased yourself from Media Strom’s online store (www.mediastrom.com), your partner shipping company can return them to you at an additional cost. The charge for transporting your products depends on the postal code of your area and the weight of the goods. Whichever way you choose for the return request of the products, the return request takes effect from the date you inform us of the return request. Within 14 days of receiving the returned goods from Media Strom, and provided that they have not been damaged or damaged and all the conditions for their return are met, Media Strom will refund the value of the returned products to the customer using the same payment method used by the customer for the initial transaction (eg credit card, bank deposit, PayPal), unless the customer has expressly agreed otherwise. In addition, we will refund the amount you may have spent on freight rates, purchased through the online store www.mediastrom.com, at your place (excluding additional costs due to your choice to use a mode of transport other than cheapest standard way we offer). In any case, the return of the returned products will be made after you inform us in writing about the return request of the products and we accept their return provided that the products have been delivered to the cooperating transport company. If the returned product has been damaged or damaged by the customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, Media Strom will assess the value of the damage and the the amount of the reduction of their value and in case Media Strom is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund.
11.4. Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the applicable provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.
12.1 Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under them the conditions, the completion of your order. Media Strom is not responsible for any situation beyond its own fault and will do everything humanly possible for your best service.
12.2. Www.mediastrom.com reserves the right to modify or renew the available products, the sale prices and the other terms and conditions of the transactions. Media Strom undertakes to update this text for any changes or additions.
13. CODE OF CONSUMER ETHICS FOR E-COMMERCE
13.1 The Consumer Code of Ethics for E-Commerce as formulated based on the Ministerial Decision of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (22/03/2017, No. 969), is published by our online store www.mediastrom. com and you can read it in full by clicking HERE