Terms of Use e-shop

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Terms of Use

WEBSITE TERMS OF USE

1. GENERAL CONDITIONS
The site www.mediastrom.com is the e-shop, which constitutes the online presence of the company under the name "ATHINAIKI stratified SA" and the distinctive title «MEDIA STROM» (VAT number 094 141 091, which is the online presence of the company under the name "ATHINAIKI stratified SA" and the distinctive title «MEDIA STROM» (VAT No 094 141 091, Athens Commercial Companies' Tax Office, General Electronic Commercial Registry: 371 601 000 GEMI). The company's headquarters, which will henceforth be called Media Strom, are located in Markopoulo Mesogaias Attikis (Olympiakou Skopeftiriou Street), tel: 210-3482900, Fax: 210-3482899, email: info@mediastrom.gr
This online store (e-shop) enables both our customers and all internet users, to be informed directly about the products offered by our company, and also to make their purchases online.

The use of the web pages and the services of www.mediastrom.com by the visitor/user implies his full agreement to the following terms of use, valid for all of the content, included on the website. The visitor/user should read these terms carefully before using the services of the site and in the case he does not agree, he should not make use of the services and their content. The visitor/user is requested to check the content of the terms of use for any changes. The continuation of use of www.mediastrom.com even after any change occurs entails the unconditional, by the visitor / user acceptance of these terms.




2. USER RESPONSIBILITY

Users of the www.mediastrom.com site agree not to use the Media Strom website for the sending, publication, e-mailing or the transmission with other ways of any content that is illegal, harmful, threatening, abusive, defamatory or constitutes a violation of privacy of another. In addition, individuals-natural persons accept that the products they order through the online store www.mediastrom.com are intended for personal use.



3. COPYRIGHT
Except for the specified exceptions (copyright of third parties, partners and suppliers), the entire content of the website, including images, text and audiovisual material, graphics, photographs, designs, texts and provided services and products are property of Media Strom and protected by the relevant provisions of Greek law, European law and international conventions. Any type of copying, reproduction, processing, resale, or misleading the public about the true provider of the website content is prohibited. Any reproduction, republication, uploading, release, dissemination, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with a prior written permission by Media Strom. The names, images, logos, distinctive features, texts and audiovisual material representing Media Strom or /and its e-shop www.mediastrom.com or /and third parties contracted with them and also their products or services, are proprietary marks and distinctive features of Media Strom or /and www.mediastrom.com or /and the above third parties and are protected by Greek, European and international laws about trademark and industrial and intellectual property. In any case, their appearance and exposure to the www.mediastrom.com website and at the online store of Media Strom should not in any way be considered as a transfer or assignment of a license or of the right to use them.



4. Privacy
In order to carry out any transaction through the online store (www.mediastrom.com) of Media Strom and orders of company products take place, you will be asked for some personal information of the customer. During the realization of the order, you will be asked for the full name, the shipping address of the products, the charge address of the order (if different from the shipping address), billing information (in case you selected payment by invoice), a contact number, your e-mail address and in the case where payment is made by credit card, the number, the expiry date of the card and the three digit security code.
The credit card information is not stored in storage units of the company during the transaction but is directly recorded in a secure environment of the affiliated company in charge of routing cards (Euronet).

Any personal data entered anywhere on the pages and services of the website www.mediastrom. com, are solely intended to ensure the operation of the equivalent service and is not allowed to be used by a third party, without complying with the provisions of Law 2472/97 on the protection against the processing of personal data, as applicable each time. The e-shop www.mediastrom.com operates in accordance with current Greek and EU legislation and keeps your personal data safe for as long as you are registered in one of the services of www.mediastrom.com, which are then deleted after the termination of the trading relationship. The personal data you enter in the www.mediastrom.com e-shop are exclusively used by it or by affiliated with it businesses, with the purpose of supporting, promoting and executing the trading relationship. The www.mediastrom.com site makes use of the information you provide us during the electronic dispatch of the form, in order to contact you about (i) the delivery of the order at your place, (ii) to confirm and identify the client in any necessary case (iii) for new or alternative products offered by www.mediastrom.com (iv) special offers at www.mediastrom.com, (v) promotions and news of Media Strom (vi) receipt of gifts after winning in a draw contest. You can choose whether to receive or not such information from the www.mediastrom.com site by sending your request via e-mail to the email address eshop@mediastrom.gr
By entering your personal data, means that you give consent that the data be used by employees of the company Media Strom for the reasons mentioned above.
The data held on our file may be communicated to the competent judicial, police and other administrative authorities upon a legal request and in accordance with the legislation as currently in force. The Client has, within the boundaries of the secrecy of telecommunications legislature, the right to be informed and to object provided for in the Articles 11-13 of Law 2472/1997. If you have not yet reached adulthood before deciding whether or not to accept these terms and conditions they should be studied with your parent or guardian and fully understood, both by you and by your parent or guardian. The acceptance of the terms and conditions by the parent or guardian will be read as that they agree with them on your behalf. It is recommended that parents or guardians do supervise their children while using the Internet and mobile or other devices. If you invite your children to use the service, you provide on behalf of them your consent to these terms and conditions.
5. USE OF COOKIES
Media Strom uses «cookies» technology to improve and facilitate your visit on its website. The «cookies» files are sent to your computer and identify you as a specific user, saving your personal preferences and technical information. We use a) Permanent cookies (i.e. the cookies remain on your pc until you delete them) b) Temporary cookies (i.e. the cookies remain until you close your browser). The cookies themselves do not contain nor reveal personal information. If you submit personal information via the Media Strom website, the information may be linked to the data stored in the cookies. If you do not accept the use of cookies by Media Strom, you can change your browser settings so as not to accept cookies (instructions on how to change the settings of cookies of your browser can be found in the browser's help section).
6. SECURITY
The SSL protocol (Secure Sockets Layer), is today’s world standard in the internet for authentication of websites to the web users and the data encryption between web users and web servers. An encrypted SSL communication requires all data sent between a client and a server being encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transfer. Furthermore, all information sent via the SSL protocol, are protected by a mechanism that automatically detects whether the data have been altered during transfer.
An additional personal security is the password given to you when you become a member of www.mediastrom.com. Before showing any personal information a user name and a password will first be required. For this reason, you should store safely these data so as not to risk them falling into the wrong hands. You are also advised to create a password using symbols combined with alphanumeric characters.
Finally we remind you that your credit card information is not stored in storage units of the company during the transaction but are directly recorded in a secure environment of the affiliated company in charge of routing cards (ALPHA BANK).
All payments made using a card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank which uses TLS 1.1 encryption with a 128-bit (Secure Sockets Layer - SSL) encryption protocol. Encryption is a way of coding the information until it reaches its final recipient, who will be able to decode it by using the appropriate key.
All transactions made through www.mediastrom.com are governed by the International and European law, that regulates issues concerning e-commerce as well as the Law on consumer protection (L. 2251/1994), which regulates matters of remote sales.




7. SOLD PRODUCTS

The available, through the www.mediastrom.com e-shop, products, are manufactured on consumer demand. The features and other details of the products on sale are available and you can learn about them by following the search instructions provided in our websites and by "clicking" on the name of the respective product.

8. ORDERING OF GOODS AND CONSUMER PROTECTION

Orders through the www.mediastrom.com e-shop constitute the conclusions of distance selling contracts, governed by the legal framework of L. 2251/1994, as applicable and the rest of the current Greek and European legislation.

You are enabled to conclude a valid order through the e-shop, if you have the legal capacity in compliance with the articles of Greek Civil Code, (if you are over eighteen years of age and not subject to guardianship for the conclusion of a contract of sale). Orders can also be made by representatives of legal entities while the company reserves the right to claim from the supervisor or the guardian the return of any orders, placed by persons lacking the capacity to perform legal acts.

9. ORDERING THROUGH THE E-SHOP

9.1 CONDITIONS OF ORDER

For making an order at the www.mediastrom.com e-shop the following are required:

• The completion of a special form with the required information for the conclusion of the sales contract.

• The unconditional acceptance of the terms of the sales contract and the terms of use, especially the collection and where required the use of personal data.

In all the pages of the www.mediastrom.com e-shop and next to each available for purchase product, there is the key

ADD TO CART.
Navigate to our online shop and add to your cart the items you wish to purchase.
To continue shopping select from the main categories, the one that contains the next item you are looking for and also add it to cart. When you complete the process of adding products click the "Shopping Cart" button at the top right of your screen.
To be able to order it is not necessary to be a member of www.mediastrom.com, but our advice is to join www.mediastrom.com, as the whole process will be much easier in any future use of the e-shop. Fill in the form your e-mail and password you provided when you registered and login to the members’ area.
If you are not already a member, click on the creation of a new account button.
Fill in the new member registration form and give an active email account. The e-mail you will provide must exist as all our communication, will be made via the e-mail you provided during registration.
Even if you do not join you will be asked for personal information such as: billing and shipping address, e-mail, contact number, data that are necessary for the conclusion and completion of the contract between the two parties.

9.2 ORDERING PROCESS

The order is completed in 4 steps.

LOG IN / SIGN UP - In the 1st step you will be prompted to login if you are already a registered member or make a new sign-up. You are also given the opportunity to make purchases as a simple visitor without necessarily being a member, but you need to enter all the necessary information to complete your order.

PAYMENT & RECEIPT – At the 2nd step you will be asked to enter the shipping information of the order and also to choose a Payment Method and a delivery option.

You will be asked for the Zip Code of the shipping address of your purchases, as well as the desired method of delivery, in order to be able to calculate the exact amount of the shipping cost.
At that point you are able to choose the place of receipt of your order, choosing between your “home” or the “agency” of the associated carrier company in your area (where this is possible). This is necessary before we move to the next step. When the shipping is calculated we press the NEXT STEP button
Here you are given the chance to choose to pay with: 1) Credit card, 2) Deposit in a bank account (after the selection all available accounts will appear) or 3) via PayPal.
You will also be asked to enter any discount code you may have, as well as whether you wish to receive the company newsletter and add any comments you want concerning your order.
REVIEW & PAYMENT – In the 3rd step you will find your order’s review processes concerning the Shipping Information the Charge Information and the Method of Delivery as well as the review of your order. You can edit the Charge Information and the Shipping Information. In this step you will be notified about the charge of the value of the products and the shipping cost. To go to the next step you will have to agree on the Terms of Use.
ORDER COMPLETION – At the 4th step you complete your order. Depending on the method of payment you choose, the corresponding form “loads”. For the completion of the order, you will enter your data according to the method of payment. In the case of paying by credit card, you will proceed to the respective bank environment, in the case of paying by PayPal you will proceed to the PayPal environment and in the case of a bank deposit you will be notified when your order is completed.

9.3 CONFIRMATION / ORDER UPDATE
The consumer through the website is informed by the company before the completion of his order for the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping cost, the method of payment, the delivery date, and the period of validity.
By sending the order form, the consumer receives an electronic copy of the order to the following electronic address (e-mail) which he has specified upon registration of the order, which includes a detailed description of the ordered goods and a unique code, by which he will be able to monitor the progress and development of the order (in the case he is a member).

9.4 COMPLETION OF ORDER

Upon completion of your order, the following message appears (example):



YOUR ORDER IS COMPLETED

Your order is completed. Please see details below.



Order number: XXXX XXXX XXXXX

In the e-mail you provided during registration, you have been sent an automated e-mail with all the details of your order that were available on the previous page (please check your e-mail).

9.5 MEANS OF PAYMENT
For the facilitation and accommodation of all those wishing to buy from our company’s e-shop, the www.mediastrom.com site provides the following means of payment:
9.5.1 Charging your credit or debit card. The charge of the card takes place at the day the shipping procedure of the products commences, with the exception of products manufactured according to customer's specifications or that are explicitly personalized, for which charging of the credit card takes place immediately after confirmation of your order. The e-shop www.mediastrom.com has taken all necessary measures for transaction safety through your credit card and all credit card holders are subjected to security checks. You are provided with the possibility of paying in interest free installments on the basis of the existing commercial policy excluding the cards issued by the National Bank. By choosing this specific means of payment you will be transferred to the secure transaction environment of the affiliated company undertaking the routing of Alpha Bank cards, where all your card details will be asked.
9.5.1.1 It is important and necessary to specify a contact number and a valid e-mail address
9.5.1.2 In the case that your credit card is not approved by your bank, the company retains the right of canceling your order.
9.5.1.3 In case of paying by credit card, during the delivery of the products the card holder is required to be present or a specially authorized by him person.
9.5.2. Deposit in a bank account in one of the following account numbers:

PEIRAIOS:
Account number: 5034-029557-853
IBAN: GR0501720340005034029557853

ALPHA:
Account number: 142002320000147
IBAN: GR52 0140 1420 1420 0232 0000 147

EUROBANK:
Account number: 0026.0108.73.0200031727
IBAN: GR 5502601080000730200031727

NATIONAL BANK:
Account number: 14547013053
IBAN: GR 0401101450000014547013053
Your order is pending and will be carried through upon confirmation of the deposit of the amount. For facilitating the procedure, we request that you send us a copy of your deposit on which you should state the order number and your full name, to the e-mail address eshop@mediastrom.gr. If you are unable to provide us with proof of payment, please send us an e-mail supplying us with the date of deposit, the name of the bank, the deposit number, the order number, your full name and a contact number to the above e-mail address. In the case of failing to deposit the amount your order will be cancelled within 2 days.
9.5.3 Through the safe service of internet payment via PayPal.

9.5.4 For the prices cited at www.mediastrom.com a V.A.T. of 23% is included.

10. DELIVERY OF PRODUCTS
For all your purchases of over 400 Euros you are not burdened with shipping costs.
Delivery of products is exclusively within the physical limits of Greece through the affiliated carrier company (and its partners).
Cost of delivery is calculated depending on the zip code of the area, the size of the order and the number of items to dispatch.
The client has no obligation to pay if he is not issued with the required legal document (receipt, invoice)

11. RETURNS /CHANGES / CANCELLATIONS

11.1. Return policy
The terms and conditions described in this policy are valid for all products purchased from the Media Strom e-shop in Greece through the Internet at the site www.mediastrom.com.

11.2. Order cancellation
When you are making your order through the e-shop www.mediastrom.com, you have the choice of cancelling your order within the day that the order took place.
11.3. Backing out and returning products due to a change of mind
You have the right to return the products you have bought, without penalty and without being obliged to let us know about the reason you wish to return the products, within a deadline of 14 calendar days commencing at the date you will receive the products. In that case you are only burdened with the immediate cost of returning the products.
Returns are accepted only if the products you wish to return remain in the same condition with when you received them and are accompanied with the receipt or the invoice. The right of withdrawal cannot be exercised for products manufactured according to the customer’s specifications or are explicitly personalized for the specific customer. The receipt of the returned products will take place only when originating from the address you have originally stated for their shipment for which you have informed us in writing. If you are unable to return by yourselves the products you have bought from the online Media Strom store (www.mediastrom.com) the affiliated carrier company can return them for you with an extra charge. The charge for returning your products depends on the zip code of your area and the weight of the products. Whichever way you may choose for the application of the return of products, the return request is effective from the date that you apply for the return of the products. Within 14 days from the receipt of the returned products from Media Strom, and in the case they have not been damaged or worn and all the terms for their return apply, Media Strom will return to the client the value of the returned products by using the same method of payment that the client used for the initial transaction (e.g. credit card, deposit in a bank account, PayPal), unless the client has explicitly agreed for something different. Moreover, we will return you the amount you may have spent for the transport fares of the merchandise, that you bought through the online store www.mediastrom.com, at your place (excluding the additional expenses due to your choice to use a delivery option other than the most affordable standard option that we prefer). In any case, the return of the value of the returned products will take place after you inform us in writing for your request to return the products and we agree on their return and under the term that the products have been delivered to the affiliated carrier company. If the returned product has been damaged or worn by customer’s fault or its value has decreased after a handling not necessary for determining the nature, the characteristics and the function of the products, Media Strom will evaluate the cost of the damage and the height of their decrease in value and in the case that Media Strom is obliged to return money to the customer, the corresponding amount of damage will be deducted from the total amount of the return.
11.4. Apart from the rights provided with the return policy, we recognize, in all respects, all rights that are in effect by current law provisions concerning the consumers and the legislation concerning the sales contract, and also any right arising in relation to the warranty conditions of the products.

12. MISCELLANEOUS

12.1 Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.)it is not possible to deliver the products within the specified time we will notify you via e-mail, in order for you to state if you wish, under these conditions, the completion of your order. Media Strom has no responsibility for any situation outside its own fault and will do everything humanly possible for your best accommodation.
12.2. The www.mediastrom.com site reserves the right to modify or update, the available products, the sale prices and other terms and conditions of the transactions. Media Strom assumes the obligation to update the current document for any change or addition.
Monday to Friday, 9.00am - 17.00pm